“Take good care of your employees, and they’ll take good care of your customers, and the customers will come back.” — J. Willard Marriott

“Take good care of your employees, and they’ll take good care of your customers, and the customers will return.” This quote from the famous founder of Marriot International makes good sense in the business world. But what does this quote means? 

From the employee’s point of view, perhaps this would mean many things. Reasonable compensation, nice bosses, additional benefits, and a lot more. Sounds costly, right? But in reality, it’s not. What is more expensive than putting your business in jeopardy? Employees are the face of your business. They got first-hand experience with your customers.

When I hear this quote, I always think of the people in customer service. Drivers, food crew, shop assistants, hotel receptionists, customer service staff, and flight crew attendants.

Let us focus more on flight crew attendants; they are responsible for attending to the safety and comfort needs of passengers aboard a flight. They are the face of airlines company. Aside from always managing their looks to be on top, they need a lot of training to be ready for some fortuitous events on board. Airways are considered the most costly transportation on the passengers' side, and expectedly cabin crews should always compensate the money their customers are paying by giving them the most fantastic journey. The effects of jet lag and shift work are no jokes at all. Studies show that cabin crew has higher levels of cortisol (the stress hormone) than workers on the ground and long-term disturbed sleep is an issue. Stress can surely result in decreased performance and productivity. But how can the cabin crew be at their best on board? 

Hotel rooms and airport shuttles are typically provided to the airline crew on every flight. However, getting hotel rooms and dependable transportation would be challenging, especially during peak seasons or under government restrictions. This would result in sleep deprivation and less efficiency among the flight crew members. At Airline Crew Transportation, we can assure all the airline companies that airport shuttle services will always be well organized. We have provided transportation for flight and cabin crew for more than 20 years, and our reputation for timeliness and professionalism is always on top of the list. Airlines are our customers; airline crews are your employees. And together, Airline Crew Transportation shares with you the outlook, “Take good care of your employees, and they’ll take good care of your customers, and the customers will return.”